Information Collected from You
The majority of this site is offered without collecting any personally identifiable information from our visitors. We collect personally identifiable information, such as name, address and e-mail, and non-personally identifiable demographic information (age, gender, etc.), only when you voluntarily submit it to us or you request information from us. We also collect non-personally identifiable aggregate information to learn more about areas of the site that are of the most interest to visitors, or to learn who visits the site. We may on occasion post non-personally identified messages we receive from visitors to our sites, such as comments about our products and company.
Only when you specifically request it will the information that we collect be used to respond to your questions, or to fulfill e-mail messaging programs, and notify visitors about new content or services on our Web sites. If you decide you no longer wish to receive postal mailings and/or e-mails from us, please send us an e-mail at Unsubscribe
or write to us at CSL Behring, P.O. Box 61501, King of Prussia, PA, 19406, to tell us that you no longer wish to receive postal mail and/or e-mail. Please provide us with your exact name, postal address, and/or e-mail address. We will be sure your name is removed from our mailing list.
As many other companies do, we measure the performance of our Web site to improve and customize it to better serve your needs. During your visit, we automatically collect the following information about your computer and your visit:
- The domain and host from which you access the Internet
- The Internet address of the Web site from which you linked directly to our site, if applicable
- Your site activity:
- The date and time you arrived at our site
- How long you spent on the site
- Which pages you visited
- The date and time you left our site
- Which page/site you accessed from our site
- Your Internet protocol (IP) address and
- Your computer's operating system and browser software
We may use third parties to manage these performance measurements. However, we do not acquire information on the individual identity of any visitor. These third parties will be required to follow our privacy standards, to provide us only with aggregate information, to use the information collected only for the purposes for which the third party was retained by us, and to then destroy the information.
You may have the option to register to our site. If you do, we may retrieve your name, address, telephone number and e-mail address. Nothing will happen if you choose not to submit this information except that you may not obtain the functionality or receive information you requested.
At any time upon your request, we will delete or modify personal information that you provided earlier. If you want to review, update or delete your personal data, please sign in to make the desired changes. We will use personal information only for the purpose indicated to you when you provided it. We will not disclose, sell, rent or exchange this information to any other organization or entity unless you are first notified and expressly agree to it, or as otherwise required by law.
In addition to the uses and disclosures set forth above, we may also release personal information to third parties to comply with applicable legal requirements, such as in responding to a search warrant, subpoena, or court order, or complying with a statute, regulation, or other law; in special situations, such as in response to a physical threat to you or to others, or to protect our property or to otherwise defend or assert our legal rights; or in ways that we believe are consistent with government regulations, guidance, directions, and laws applicable to CSL Behring. In addition, we may cooperate with law enforcement authorities in investigating and prosecuting Web site visitors who violate our rules or engage in behavior that is harmful to other visitors or is illegal. Finally, in conjunction with a corporate sale, merger, dissolution, or acquisition, we may transfer your personal information to a third party in connection with that transaction.
Protection of Children's Information
CSL Behring recognizes the privacy concerns of parents and the importance of protecting the privacy of information collected from children. This Web site is operated primarily for the use of healthcare providers, adult consumers and caregivers, and is not designed or intended to attract children under the age of 13.
From time to time, we may offer an online program or activity that allows children under the age of 13 to participate. In such instances, we provide additional privacy protections.
Additional Children's Privacy Protections
Parents of children who participate in online activities that are open to children under 13 through this Web site can be confident that any personal information that is provided to this Web site will be collected and maintained in accordance with the Children's Online Privacy Protection Act (“COPPA”). We encourage parents to supervise their children's activities online and to participate with their children's online activities whenever possible. If you have questions or concerns about the Internet and privacy for children, we encourage you to visit https://www.consumer.ftc.gov/topics/protecting-kids-online
At the present time, CSL Behring is not conducting any activities that are subject to the requirements of COPPA.
Maintaining security of personally identifiable information has our highest priority. We follow strict security procedures for safeguarding information and preventing unauthorized access. We protect information in our high-security data center and adhere to strict computer security standards. We have put in place privacy protection control systems designed to ensure that information about you remains safe and secure. Only authorized CSL Behring employees are permitted to have access to this information and such access is limited by need.
You may disable the cookie feature on your computer or set it to alert you when cookies are being sent by using the preferences on your browser. If you choose to disable cookies, however, we may not be able to provide you with certain features (e.g., customized delivery of information) available on our Web site. Further information about cookies can be found at www.microsoft.com/info/cookies.htm
We use a third party advertising company, Atlas, to serve ads on our behalf across the Internet. Atlas may collect anonymous information about your visits to our Web site, and your interaction with our ads. For instance, it may keep track of how many of our ads you had seen before visiting our site. This is mainly done through technology provided by Atlas, including cookies and "action tags" (also known as "web beacons" or "GIF tags"), which are located in various places within our Web site. Atlas does not collect any personally identifiable information through the use of its technology. From time to time, we may share anonymous information with Atlas in a summary form, for purposes of analysis and improvement of our site. Atlas may use information about your visits to this and other Web sites in order to provide ads about goods and services of interest to you. If you would like more information about this practice or the process of opting out of Atlas' cookies, please visit the Atlas Web site
Generally, online social media resources are interactive tools that enable you to collaborate and share information with others. Social media resources include but are not limited to social networks, discussion boards, bulletin boards, blogs, wikis, and referral functions to share web site content and tools with a friend or colleague. CSL Behring may collect personal information from you to enable you to use online social media resources we may occasionally offer to you. CSL Behring may also enable you to use these social media resources to post or share personal information with others. When using social media resources carefully consider what information about yourself you choose to share with others.
In addition to the uses described above for the CSL Behring websites, some CSL Behring Web sites and online resources are specifically designed to be compatible and used on mobile computing devices. Mobile versions of CSL Behring Web sites may require that you log in with a user account for that Web site. Information about your use of the mobile version of the Web site will be associated with your user account. Further, some of our Web sites and online resources may enable you to download an application, widget or other tool that you can use on your mobile or other computing device. Some of these tools may store information on your mobile or other device. These tools may transmit personal information to CSL Behring to enable you to access your user account and to enable CSL Behring to track use of these tools. Some of these tools may enable you to e-mail reports and other information from the tool. CSL Behring may use personal or non-identifiable information transmitted to CSL Behring to enhance these tools, to develop new tools, for quality improvement and as otherwise described in this Policy or in other notices CSL Behring provides.
Use of Third Parties to Provide Services
We contract with third parties to provide services related to managing this Web site. In such cases, these third parties may have access to personal information. These third parties are required to follow our privacy standards and to use such personal information only in order to fulfill their responsibilities to us.
How to Contact Us
If you have questions or concerns about this site, please send an e-mail to the Webmaster
CSL is committed to protecting the privacy of all the individuals it deals with. This document sets out our policies on handling personal information (including health information).
For specific information about how CSL in Australia may collect and use personal information for marketing purposes, please refer to our Marketing Statement
This Policy gives effect to our commitment to protect your personal information and has been adopted by CSL Limited and its affiliates in the CSL group of companies (collectively referred to as “CSL”, “we“, “us”, and ”our” throughout this Policy, depending upon the context).
This Policy applies to personal information regarding patients, healthcare professionals, customers, other third party business associates, employees and others and to the management of that personal information. The purpose of this Policy is to explain the types of information that CSL collects, what we do with that information, and with whom we share this information.
While this Policy is intended to establish a standard for our information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we comply with relevant local laws and regulations.
1.1 TYPES OF INFORMATION
The term “personal information” under this Policy refers to information about an identifiable individual. The types of personal information that we process (which may vary depending on your relationship with us as well as by jurisdiction based on applicable law) may include, among others, contact information (such as name, postal or e-mail address, and phone or fax number), business contact information (such as job title, medical specialty, department and name of organization), or other information (such as language preference, date of birth, gender and family status).
CSL collects personal information directly from individuals when necessary to provide our services, including as part of responding to queries from individuals, our recruitment processes, ongoing employment activities, conducting clinical trials, speaking to health and allied professionals about our products and services, conducting marketing activities and organising conferences, seminars and other meetings, and receiving medical queries and adverse drug reports.
There may be instances in which the personal information that we collect, use, and process is considered “sensitive personal information” under the privacy laws of some countries. The definition of “sensitive personal information” under these privacy laws may, for instance, include personal information from which we can determine or infer an individual’s racial or ethnic origin, religious or philosophical beliefs, or medical or judicial data. We only collect, use, and process “sensitive personal information” in your jurisdiction if and to the extent permitted or required by applicable law.
1.2 USE OF PERSONAL INFORMATION
CSL collects and uses personal information to the extent necessary to provide products and services for our patients, customers, employees, and others. Subject to applicable laws, we may collect, use, process and disclose relevant portions of your personal information in order to
- administer, operate, facilitate and manage your relationship with CSL. This may include sharing such information internally as well as disclosing it to third parties, as described in Section 1.3;
- provide you or, if applicable, your designated representative(s) with information (including marketing information) or contact you by post, telephone, electronic mail, facsimile, etc. in connection with your relationship;
- facilitate our internal business operations, including fulfilling our legal and regulatory requirements.
1.3 DISCLOSURE OF PERSONAL INFORMATION
In order to provide products and services to you, more than one entity within CSL may be given, or given access to, your personal information. When we share your personal information, we adhere to applicable legal requirements regarding the protection of personal information.
We may outsource the processing of certain functions and/or information to third parties (including, but not limited to, mail-out companies, agencies engaged to organise conferences and database managers who maintain and update contract information and who may contact you independently to verify that information or your contact preferences). When we contract with other companies to provide services to CSL and then provide or allow access to personal information to such third party service providers for that purpose, we require those companies to protect the information and adhere to applicable data privacy standards.
CSL and third parties to whom we may provide your personal information are located in countries including, but not limited to, Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Panama, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom, the United States of America.
We reserve the right to disclose any personal information if we are compelled to do so by a court of law or requested to do so by governmental authorities or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting, tax rules and regulations and any specific record retention laws.
Circumstances may arise where, whether for strategic or other business reasons, CSL decides to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers.
1.4 INTERNATIONAL DATA PROCESSING
Like most international businesses, certain aspects of our data processing activities will result in the transfer of your personal information from one country to another. The jurisdictions where that information will be processed may or may not have laws that seek to preserve the privacy of personal information. Nevertheless, whenever your personal information is transferred within CSL, your personal information will be processed in accordance with the terms and conditions of this Policy and all applicable laws.
You may always choose what personal information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take an order without a name). If you provide us with your contact details (e.g., postal or email address, telephone number or fax number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in.
In some jurisdictions, data privacy laws may require us to obtain your consent before we, for instance, send you information that you have not specifically requested. In certain circumstances, your consent may be implied (e.g., where communications are required in order to fulfill your requests and/or where you have volunteered information for use by us). In other cases, we may seek your consent expressly in accordance with applicable laws (e.g., where the information collected is regarded to be of a sensitive nature under local regulations).
1.6 DATA ACCURACY; ACCESS
CSL strives to keep your personal information accurate. We provide individuals with reasonable access to their personal information so that they can review and correct it, or ask us not to use it. We do not charge for this service and will respond to reasonable requests in an appropriate timeframe. If you wish to exercise your rights of access and correction in accordance with applicable law, please contact us at the address set out in Section 1.8.
1.7 OTHER APPLICABLE TERMS; CHANGES TO THIS POLICY
This Policy provides a general statement of the ways in which CSL protects your personal information. This Policy does not modify or alter any applicable agreement you have or may have with CSL. This Policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information. To assist you, this Policy has an effective date.
1.8 REQUEST FOR ACCESS TO PERSONAL INFORMATION; QUESTIONS OR COMPLAINTS
If you have any questions about privacy, or any privacy concerns or complaints, please contact our CSL Privacy Officers by sending an email to:
All requests for access to your personal information must be submitted in writing by letter or email.
After you have carefully read this Policy, please indicate that you agree to CSL’s collection, storage, use, transfer and disclosure of Personal Information as described in this Policy by clicking the “I accept” button immediately below. Click “I decline” if you do not consent and do not wish to submit to or utilize the online search and job application functions of this site.